5 Critical Questions You Should Ask Before Hiring a Mold Inspector
Choosing a mold consulting company can be a difficult process; especially when you have health concerns regarding your indoor environment. You may be thinking to yourself…can I trust this company? Will they follow through with what they promise on their website or over the phone? Are they qualified to determine if I have a mold problem in my home or business? Are they going to use scare tactics to try to sell me something I don’t need?
When selecting a mold inspection company, be sure to ask, at minimum, the following questions:
1. Do you also provide mold remediation or cleaning services?
In my opinion, it is a conflict of interest to perform both the initial investigation/testing AND profit from the cleaning/remediation of mold. It is in your best interest to use an unbiased and neutral third-party for your initial investigation and testing. The bottom line is: your mold inspector should not profit from the discovery of mold.
2. Can you provide me with a past client referral list or client testimonials?
Quality companies value hearing back from their clients and they should have a long list of satisfied customers. Many even obtain personal statements from past clients who endorse their services. If the company you are considering cannot or will not provide you with past client testimonials, then consider continuing your search.
3. Are you a member in good standing with the BBB (Better Business Bureau)?
The BBB can be a great resource to locate quality, ethical and honest mold companies. Look for companies that have no complaints and a solid rating.
4. Are You Certified?
Most states do not require any formal certification or licensing to perform mold investigations and testing. However, there are organizations that provide independent certifications for mold investigation and sampling. The ACAC is the best of those organizations. The ACAC requires a minimum number of years of field experience, successfully passing a stringent certification exam, and obtaining continuing education credits annually. Make sure your mold professional is certified by a credible organization.
5. And finally, do you carry Professional Liability Insurance (Errors and Omissions insurance, commonly called E&O insurance)?
Most quality companies carry general liability (GL) insurance. However, E&O insurance is expensive and cost prohibitive for most mold inspection firms. The vast majority of mold inspectors do not carry this form of insurance that provides you with a higher level of protection.
Best of luck with your search for a quality mold inspection company. I hope these questions help.
About the author
As project manager of Mold Inspection Sciences, Craig is responsible for overseeing the day-to-day operations; focusing on client service and field team management. Craig’s specialty is dealing directly with new clients to help them understand our services and find the best solution for their individual needs.
Prior to joining our management team, Craig worked in retail management, home remodeling/contracting, and was the co-owner of a successful property and mold inspection company. Craig has over 15 years of experience in building inspections and water intrusion investigations.
Craig enjoys spending time with his wife and three young children, as well as many outdoor activities including gardening, camping, hiking and mountain biking.